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Introduction to Technology and Policy - MIT OpenCourseWare
WebIT service management (ITSM) is a set of policies and practices for implementing, delivering and managing IT services for end users in a way that meets the stated needs of end users and the stated goals of the business. For this definition, end users can include employees, customers or business partners. WebInformation technology (IT) refers to the use of computer technology to manage and access information. 1 The information technology field encompasses all computer software, hardware, and related devices employed in the processing, transfer, storage, and dissemination of data — whether it is on a computer, smartphone, TV, or another medium. freeform shapes definition
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